NTSA TIMS: No.1 Guide to Create, Login to TIMS Account 2023

This is a step by step guide on how to create an NTSA TIMS account.

You can then log in to the new TIMS portal and get a number of NTSA services.

New NTSA TIMS Login Process

Follow this step by step guidance on the NTSA TIMS account login procedure.

Total Time: 5 minutes

Visit the NTSA TIMS portal

Link to enter in browser to open the Kenya NTSA TIMS website https://tims.ntsa.go.ke/login_csp.jsp

The NTSA TIMS portal is accessible to Kenya citizens via the link below:


Login to the new TIMS system

new ntsa tims account login page

There are two ways to sign into the NTSA TIMS system as per the image above:

1. Sign in using eCitizen
2. Input your information in the login page

TIMS Login via eCitizen – Best option

NTSA TIMS acccounr Login via eCitizen

The easiest way into an NTSA TIMS account, especially for a new registration, is to log in using the eCitizen portal. You also get other government services offered within the portal.

Read this post on registering for an eCitizen account.

Click on Sign in using eCitizen button and then input your information to log in.

NTSA option

NTSA option under the ecitizen website

Next, click on the Get service box as shown above.

Access TIMS ecitizen

click on continue to enter into your tims ecitizen account

Click on continue to gain access.


  • Email address
  • Mobile number
  • ID number


  • Phone
  • PC

Materials: Kenya ID Card

TIMS login via NTSA

You can also log in directly within the NTSA website as seen earlier and below.

Login methods for the TIMS system via NTSA website

There are several login methods for the new TIMS system such as using the:

  • Kenya ID No
  • Alien ID number
  • Diplomatic ID number
  • Username
  • Certificate of incorporation

Enter your account information

Once you select the login method, enter your Username/ID No, Password, type security code and then click on the Sign In button.

Enter your Username/ID No, Password, type security code and then click on the Sign In button. Verification code will be sent to your registered mobile number in Kenya

Remember, to click on Get Code button. The code will be sent as an SMS to your registered phone number. So, check your mobile phone after some time for the code.

The security code needs to be entered for you to sign in. Note the code expires after some time.

You can click on Forgot your password? option to change it.

Otherwise, click on Register button if you don’t have an account.


You will see the below TIMS dashboard, if you signed in via eCitizen account.

TIMS Dashboard page for Kenya citizens

Click on Make application button to get the following services:

Make application  - National Transport and Safety Authority services such as One Year Driving License Renewal, results of vehicle inspection, vehicle registration etc for Kenya citizens

NTSA TIMS portal services

The services offered under the portal include:

  • Apply for KG Plate Licenses
  • One Year Driving License Renewal
  • Apply for Foreign Vehicle Permits
  • Apply for Instructors Licenses
  • Motor Vehicle Re-registration
  • Trailer Reregistration
  • Tractor Reregistration
  • Motorcycle Re-registration
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How to apply for Provisional Driving License (PDL)

Here are the steps to apply for a provisional or interim driving license online:

  1. Log in to your NTSA TIMS account.
  2. Click on the Driving License tab on the dashboard.
  3. Click on the Apply for Provisional License button
  4. Select the type of Provisional Driving License (PDL) you want to apply for (Class A, B, C, D, E, F, G, or H).
  5. Enter your ID number, mobile number and any other personal details required.
  6. Upload a scan of your ID card or passport photo and click on Submit button
  7. Go back to the dashboard and click on Make Payment button
  8. Select the preferred payment method, enter the required details and confirm payment.
  9. Once payment is successful, click on Download and Print button

You can now organise for a driving test. You will need to pass your driving test to be able to obtain the full driving license.

How to book a driving test

  1. Login to your TIMS account
  2. Click on the “Driving License” tab on the TIMS dashboard
  3. Click on the “Book Test” button and then select the test centre to take the test from
  4. Select the type of driving test i.e. Private or Commercial
  5. Choose the date and time for the test and then click the “Submit” button.

Remember to carry your provisional driving license. See process above on how to apply for an interim driving license online.

About National Transport and Safety Authority (NTSA)

Transport Integrated Management System (TIMS), NTSA new system, is part of the eCitizen services offered online to reduce congestions in Government offices.

eCitizen - Access Kenya Government Services Online Easily

Use eCitizen to easily get government services in Kenya

  • comprehensive guide for Kenyans
  • includes screenshots for each step!

The self-service portal was created to provide services to a larger number of Kenyans as it is online. Your TIMS account is accessible via phone or computer or the free NTSA app.

Here are the categories of users who can register with the NTSA TIMS system:

  • Agents
  • Dealers
  • Driving schools
  • Individual Kenya citizens
  • Registered companies
  • Financial institutions

List of NTSA services

Here is a list of all the NTSA services offered through your new TIMS account:

  • Booking a driving test
  • Apply for a provisional driving license (DL) and check DL status
  • View and download the interim driving license online
  • Apply for driving license renewals
  • New vehicle registration and re-registration (including change of particulars)
  • Book and make payment for vehicle inspection
  • Motor vehicle ownership transfer (logbook transfers)
  • Vehicles records management
  • View and download registration certificate

NTSA Contacts

You can manage to contact the NTSA Help Desk in Kenya via:

  • E-mail: info@ntsa.go.ke or complaints@ntsa.go.ke
  • Safaricom Office line: 0709 932 000
  • Telkom Office line: 020 6632 000

Helpful Kenya Guides

Here is the link to other free Kenya specific guides in this blog:

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