Safaricom Registration 101: How to Register a Safaricom line

Learn how to easily register a Safaricom line online in 2022. The Communications Authority requires all SIM card registration details for Kenyans to be updated.

Luckily, you can beat the deadlines and the long queues by updating your sim card details online.

All via the below simple steps from the comfort of your seat and not in long lines at your nearest Safaricom shop.

How to Update your Safaricom SIM Registration Details Online

With the impending deadline, it is imperative to update your SIM registration details online.

Here’s a step by step guide on how to update them via the Safaricom SIM card registration portal.

Total Time: 4 minutes

  1. Visit the Safaricom SIM card online portal

    Link to enter in your preferred browser to open the Safaricom SIMcard online portal is

    Firstly, open the official link for updating your Safaricom SIM card details:

  2. Enter your phone number

    Enter your phone number and accept the terms

    Next, enter your mobile phone number. Use this format for the phone number 254xxxxxxxxx

    That is, the Kenya country code which is 254, followed by your 9 digit Safaricom phone number.

    If you don’t follow the format described above, you will get an error “Phone number format is invalid”.

    If you have many phone numbers, ensure you input your primary or main Safaricom number.

    Otherwise, you will receive an error message “Error: The number is not mapped to a primary number”.

    Ensure, you have read and understood the privacy policy and then tick the box shown above to accept the terms.

    Finally, click on the Next button to proceed to the next steps.

  3. Enter OTP code

    Input the One Time Password (OTP) code that you will receive via SMS

    After a few minutes, you will receive a One Time Password (OTP) code via SMS.

    If you didn’t receive the OTP, then click on the Resend it option.

    Input the 4 digit OTP received to your Safaricom line and then click on the Verify & Proceed button.

  4. Check registration status

    SIM registration success message

    If your Safaricom SIM card registration details are up to date, you will receive the above success message.

    If your is SIM card is not registered, then go to the next step below.


  • Email address
  • Phone number


  • Phone
  • PC

Materials: Kenya ID card

How to Register Safaricom Line Online

For active SIM cards, here is the online registration process to ensure compliance.

1. Dial *106#

Dial *106# to check registration status

You can check your registration status by dialing *106# and selecting option 1 of the menu.

2. Select SIM Registration Update

Select option 2 for Self SIM Registration Update

If not registered, select the Self SIM Registration Update option as shown above.

3. Self Update Portal

message with the link to the online registration portal

After a few minutes, you will get a message with the link to the online registration portal.

4. Select Phone numbers

Select numbers to register

The first two steps of the SIM card online process had been covered earlier in the article.

The next step is to select the numbers that you want to register from the list of numbers related to you.

5. Document Proof

Safaricom registration: Upload the front and back images of the ID card

Next is to upload the documents required to register your SIM cards.

So, take a picture of your original ID card, then upload the front and back images to the registration website.

Take the picture on a flat white surface and make sure all the details are visible, especially the ID number.

Ensure the ID card is properly cropped so all the details are visible.

Once the photo of the ID is uploaded, click on the Verify button.

6. Submit required documents

submit the required photo of the ID Card

You will get a notification once the document is submitted successfully.

Frequently Asked Questions

What is the web self service portal for registering safaricom line?

Here’s the link to the Safaricom company line registration selfcare portal.

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About SIM Card Registration

The Communications Authority is the regulatory body for mobile operators in Kenya.

It has directed that each mobile operator must register its users’ SIM details before the deadline set by the Government.

This is in line with the Kenya Information and Communications Regulations, 2015.

Any active SIM cards not registered by the deadline will be disconnected.

The deadline to register all SIM cards in Kenya was initially set as April 15, 2022 before being extended to October 15, 2022.

To that end, most mobile operators now have a system to make it easier for their customers to register their SIM card online.

For example, Safaricom launched a portal to register your Safaricom line online.

However, you can also do so by visiting Safaricom shops or at an M-Pesa agent.

The portal is however easier for those in remote parts or those who want to complete the process within the comfort of their homes or offices.

One can also check and update their information through mySafaricom app.

Feel free to share this complete guide with other Safaricom subscribers so they can register their SIM card online and easily.

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